Your Rights

How may the data protection team help you?

Data Subject Access Request

Would you like to know what personal data we hold on you?

Our privacy policy outlines what type of personal data we collect from you and what we use it for. To obtain your personal data please send an email to [email protected]. Please specify your account username, e-mail address the account is registered under plus date of birth in order to enable us to verify your account and a brief description of your request alongside the information that you would like us to provide you.

Once we have received your request, we will review and mark it as 'Accepted' when your account has been verified. We need to be satisfied that we are dealing with the data subject requestor and might ask for additional information to verify your identity. Please note that this is for your safety. Should we have any questions regarding your query we will be in touch. Once your request has been marked as ‘accepted’ we will proceed to process your request and you shall receive your information without undue delay and in any event within one calendar month.

Request For Deletion

You have the right to request that Betway erases your personal data. This means that your data will cease being processed and you will no longer have an account with Betway.

Please be aware that ‘the right to erasure’ is not an absolute right meaning, that there are exceptions that prevent us from deleting certain personal data right away.

If you hold an account with us a lot of the personal data, we hold on to you is tied to your player activity and can only be deleted in line with applicable legal requirements in your jurisdiction, such those imposed by gambling laws, tax, and Anti-Money Laundering laws. Your personal data will be deleted accordingly.

If you want to proceed with the deletion request and close your account, please send an email to [email protected]. Please specify your account username, e-mail address the account is registered under plus date of birth in order to enable us to verify your account and a brief description of your request.

Should we have any questions regarding your request we will be in touch.

Other Data Protection Queries or Requests

If you have any questions regarding your personal data, please send an email to [email protected]  If the query relates to your account please specify your account username, e-mail address the account is registered under plus date of birth in order to enable us to verify your account. We reserve the right to request further information. We reserve the right to request further information.

We will respond as soon as possible, but no later than one calendar month after receiving your query.

Thank you

The Betway Data Protection Team

 

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